Quadra Media Update

This newsletter will include a monthly update of the status of our technology package from Quadra Media until it appears that the problems have largely been resolved. For our first issue, they sent the following letter:

“Bridgerland Residents,

We apologize that the services (Internet and Phone) haven’t been as reliable as we would like them to be. We have issued partial credits to everyone in the community over the past 3 months for the interruptions in service. We are hopeful that most of the major problems that we experienced in the past are resolved.

We now have a wireless 10MB pipe coming into the community to provide faster Internet speeds. With the new Internet pipe in the community we are able to provide speeds that are 3x faster than they were in the past. We have been ‘tweaking’ the new pipe to make the necessary adjustments so that homeowners in the community will not experience intermittent Internet connection. These adjustments will more than likely continue for the next 30 days. They shouldn’t be that noticeable to end users, but at times, depending on the issue you may experience some latency. If you experience problems or notice something out of the ordinary, please send an email to support@getquadra.com or call our customer service line at 888-534-3317 to report any problems. We appreciate your patience and help in getting the system tuned.

Regards,

Quadra Media Works”

It is hoped that through this newsletter, we can stay up to date on the progress with Quadra Media and be made aware of any problems or changes. We also hope to publish warnings in advance about any necessary service interruptions for work on the system, including immediate posting on the website about interruptions or other problems. Stay tuned!