Technology Update
Interim Period: The builders/developers of Bridgerland Meadows feel deeply responsible for the lack of response we were able to get from Conexus and later Quadra Media. The service has not been what was envisioned and what we had hoped it would be. As you know, we had to take over the collection operations in August as Quadra Media no longer exists. We understand we definitely have challenges, especially with the internet. If you are not happy, we are not happy. Therefore, as of October 1, 2008, we will not charge you for internet services and will not charge you until it is providing each customer at least 1.5 MB.
Identified Problem: We have determined that we have sufficiently large enough bandwidth to provide all customers with at least 1.5MB of internet service. We test the incoming bandwidth at the "head end" periodically and have verified the incoming bandwidth. After review of our accounts, we have found a handful of residents are downloading illegal and legal movies and music. These activities rob the bandwidth and cause the whole system to be slow. Up to now monitoring the activity at the "head end" was Quadra's responsibility. We can now do that. We are purchasing equipment that will limit or restrict the amount of bandwidth an individual user will get, thereby protecting the remaining users.
Going Forward: Because of our current dismal track record and not being able to procure the technology services we all desire, we will not be charging you for the internet until we have reliable service. Your October technology bill will reflect the lesser charge. Thank you for your patience. We are still waiting for the contract review from a large national company. We will move as quickly as we can once we receive a contract.
Archive
-
►
2011
(12)
- ► March 2011 (12)
-
►
2010
(65)
- ► December 2010 (5)
- ► November 2010 (6)
- ► September 2010 (5)
- ► August 2010 (6)
- ► March 2010 (13)
- ► January 2010 (6)
-
►
2009
(77)
- ► December 2009 (8)
- ► November 2009 (15)
- ► September 2009 (10)
- ► August 2009 (6)
- ► April 2009 (7)
- ► February 2009 (6)
- ► January 2009 (6)
-
▼
2008
(76)
- ► December 2008 (5)
- ► November 2008 (6)
- ► October 2008 (6)
- ▼ September 2008 (5)
- ► August 2008 (5)
- ► April 2008 (6)
- ► March 2008 (7)
- ► February 2008 (7)
- ► January 2008 (9)
17 comments:
As a suggestion, make sure your wireless networks have some sort of password on them. I noticed that someone had been using my wireless router to look at inappropriate material. I have since added a very secure password to fix this issue. That might help other for using our internet connections, especially those that are close the road. We don't want people using our internet bandwidth that do not live here.
Also, our security system does not have monitoring. So when the alarm goes off, no one is notified. Will we be receiving a credit for that as well?
I hope things will move quicker with the new provider and that we will actually get the "State of the art technology package" we were promised.
You have been receiving a credit on your technology bill in the amount of $15 for no security monitoring.
It's been long enough.. Do you have any answers
Why do channels 4 and 5 ALWAYS have lines going through them? It's so bad sometimes that it's not even worth watching.
We are working on getting the line problem solved. Sorry about the inconvenience.
IS this ever going to get fixed..I have had all that I can handle. I sure wish we would get what we were promised I hear the same thing every month give us another 30 days and we will have something in place. Enough is enough.
Dear Anonymous,
If you would call Sharon and give her your name and let her know what problems you are having with your technology system. We will try to get things resolved for you.
We are getting a some of complaints about the TV programming. We currently can give you 250 channels, DVR and Movie Channels. We are currently out of DVR's but we have them on order and they will be here soon. If you would like to order additional services please contact Sharon @ 755-7829.
Do they cost more money? HD? Maybe some more details would be nice. We were promised the 250 channels would be included in the $99, when we purchased our home. Is that still the case?
Yes, of course its more then the $99 standard package. Know one was promised 250 channels. HD is not available right now. Please call Sharon @ 755-7829 for rates.
It's No one, not Know one you smacktards. I only say this cause I hate most of you for screwing us from the beginning.
This is really getting out of hand, I have had problems with my internet for the last two weeks! I have called Rigidtech multiple times and they say that they will call me back and help but they never respond. I have called the office and I know that we are currently not paying for our technology package, but that doesn't mean that the service should get worse. It's just so frustrating. I know that the HOA is trying to work things out but not having a reliable internet is not an option, we have school and work. I hate having to tell people that I love where I live, but I hate the HOA and all the contracts I got pushed in to. Please help!
Thank you for the spell check. I am only human.. That was really nice of you Grant.
Again, please call Sharon if you are having problems with your TV or internet services. The only way we can help is if we know there is a problem. If Michael at Rigid Tech is not getting back to you. Please let Sharon know about it.
Thank you,
This message is for Don.
Don I realize that you might have put forth some effort to this whole technology package thing. However I do not sympathize anymore. I have been reading through all of the blog posts that have included the same tone through all of them. The tone that I get, and I assume the rest of the community, is that you care oh so much for yourself and not at all for those that invested into your scam.
I realize that the collapse of Firstline really threw off your plans here, and that investing “$400,000” creates some what of a bias to you. However, it is what you, and the other developers, have done from there. I assume that you had some grand plan to bring costs down by creating some infrastructure for all, but have now shot all of us in the foot by trying desperately to resurrect that idea. It is time to move on from that dream and face the facts.
The facts are that you have a lot of angry residents. Although you might be keeping your friends, Dave and Michael happy you are digging yourself into this mess more and more. You have tried to pacify this problem with phrases like: “Negotiations,” “If you’re not happy we’re not happy,” all the while pocketing the difference.
Do not feed us crap that you are not receiving kickbacks, or that you are not charging us. That is an insult. Do you really expect us to swallow the fact that you have been charging all of us well above cost, and for the month of October you are not charging us? Please! All that happened was you scraped your profit off and now we are paying cost. The rest of the time you have been rewarding yourself. Don’t try to deny it; I have seen what it costs to run service with both companies.
So where do we go from here. Well, I am not sure how the Better Business Bureau handles investigations, we shall see. In the mean time if anyone wants to contact Don, his information is available online.
To: Owner against the Establishment,
First of all, it would be very helpful of you would make a appointment with me to discuss your issues. It is difficult to respond to "owner against the Establishment" or "anonymous".
I would welcome the opportunity to review with you the actual costs we are incurring with respect to technology. We have never received any "Kickbacks" from Quadra Media. They were such poor business people that they were not collecting enough from the residents to cover monthly operating expenses. When we were forced to take over collections in August, we (Red Eagle Development) had to pay several thousand dollars of back debt Quadra had incurred just to keep the services coming into the development. So no, we have never received any money from Quadra and in fact have paid money to the various suppliers to continue services.
Regarding the reduction we made in October statements: we did this because the internet services were not adequate and we didn't feel you residents should pay for services that were not up to industry standards. We (Red Eagle) still have to pay to bring the bandwidth into the development. So again, we are paying out of pocket - not receiving "Kickbacks". You have erroneously jumped to the conclusion that since we reduced the monthly technology fees, that the amount of reduction for previously profit. Again, there is not, nor has there ever been any "profit" or "Kickbacks" to Red Eagle Development.
Now, having said all this, I fully understand your frustration. We are now able to offer a variety of upgrades to television. We are stabilized at internet speeds of 3mb downloads and 896kb upload. This is much better then DSL. Further, our supplier is allowing 4 gigabits of download in ever 24 hr period. This is far more liberal then most companies allow.
And while all this is going on, we are still waiting for a contract from a national supplier.
So please, call me or email me your address so we can talk personally.
Don Barringer
Red Eagle Development
Post a Comment