October 21, 2008

Technology Update

In October, we will begin to issue full credit on the internet portion of your monthly technology bill. We will do this until either (1) we have a permanent contract in place with a major and dependable provider, or (2) until the current system is functioning correctly. As of this writing our understanding is that each subscriber is experiencing 3MB down load and 896KB upload. If the system maintains this level, we will be satisfied. DSL provides 1.5Mb down and about ½ of that up. If you have need for a higher service level, please contact Sharon (755-7829) to increase your service level.Regarding the procurement of a long term provider, we were informed this week that the company’s attorneys have finished their investigation and a contract will be forth coming for our review. So, hopefully we are nearing an end of the technology problems we have experienced to date.

8 comments:

Anonymous said...

Once again the internet was down this weekend for almost a full 24 hours

Anonymous said...

"As of this writing our understanding is that each subscriber is experiencing 3MB down load and 896KB upload."

What is that? Where are you guys getting your stats. I get that kind of speed for about an hour, then barely a trickle.

Time to get after that contract that you keep BS-ing all of us with.

Anonymous said...

So any word on getting this whole thing resolved are we going with a new supplier.. Conexus stopped servicing us in January that's over 10 months. I could of had a new baby in less time then it takes you guys to find us cable. Let's see there are only thousands of companies that sell it.

Anonymous said...

Dear Anonymous-
I agree you could of had a new baby by now and we've had several cow's! The major company we have been working with is supposed to make a final on-site inspection today. Their answer for their slowness is "we are a large company and take our time to do our do diligence". Well they have taken too much time, but we have held out to get a reputable nationally known company. Yes there are other company's available, but not many that provide internet and television combined. So hopefully we will have a contract soon and we can all move forward.

Don Barringer

Anonymous said...

When will we have info on who this is and what kind of options we will have.

Anonymous said...

Here is a novel idea for you Don. How about you stop trying to offer us a package and just let us choose our own providers. Seems like it would save you a lot of heart ache and it would defiantly stop all of our complaints. I don't understand what you gain by offering a package to us? Why is it so hard for you guys to let go or the rains and just let us govern our own providers.
That way if Bob wants HD programing and 16MB internet connection he can pay for it. Or is Pam wants no TV and just the internet, she can pay to have that happen. And do you want to know the crazy thing about that idea? They will actually get what has been promised and what they have been paying for!
You guys have sat on this for over a year now. We have gone through company switches, bankruptcies, bad billing, horrible service, outages, and no security system.
No amount of promises will be able to regain my trust that you guys can handle this type of situation. Stop beating around the bush, stop giving us the run around.
If this deal is actually going to happen give us details, what is going to make these people so much better?
Just stop pulling us around, and start pulling the people responsible for making the changes so that they will start making them!!! Your time has well expired its expiration date.

Anonymous said...

Why can't we get the FSN Channel? It comes for free on Comcast and Dish. We can't even watch the Jazz games because that channel is not available! Jazz only have 10 games on KJZZ this year. The other 72 games we can't even watch! Seems like you could at least give us that channel for all the trouble we have been through.

After all we are paying $59 for this garbage.

Anonymous said...

Why is it that my comments are never posted? I do not use foul language. I do not say anything to offend anyone. It makes me wonder what other comments are not being posted around your blog.
Seems pretty dumb to have an open forum for comments and suggestions if you do not even post them.
Just another reason not to trust you guys.