As you probably have seen Comcast workers on-site lately, you realize we are getting very close to transferring all technology to their system. Following are answers to most questions we have received regarding the changeover.
1. What will Comcast offer individual residents? The short answer is any of Comcast services offered outside the development will be offered here. Residents can choose to receive no services from Comcast or sign up for everything they offer. Therefore whatever is offered throughout the valley will be offered in our development.
2. Will Comcast or the HOA bill us for services? Comcast will bill you directly.
3. How do we get connected to Comcast?
A. On the night of August 19th Comcast will switch over to their system. We may experience some downtime or problems immediately following this switch over, but hopefully they will be minimal.
B. A few days before August 19th and a few days after Comcast personnel will be on-site contacting you directly. They will explain their services and get you signed up and connected. If you see them, make a contact so they don’t miss you. Their job is to find and talk with as many residents as possible.
C. During the period immediately prior to and after switchover is the main sign up period. If you miss the on-site contract people call Sharon at 435-755-7829 for assistance.
4. Should I call Comcast directly to get connected? Comcast has advised us NOT to have you call their call center as they may have limited information and may not be able to help you. Make every effort to contact one of their on-site representatives when they are here.
5. When will my billing date begin with Comcast? You will be billed from the actual date you begin receiving services from Comcast.
6. Will the modem I currently have work with Comcast? We have been told that your current modem should be compatible with Comcast equipment.
7. Will I be able to receive HD TV? Yes!
8. What about other questions you have? Call Sharon (755-7829) and she will do all she can to find answers to your questions.
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10 comments:
Just so that everyone knows....Comcast lied and our prices will go up in one years time. It will jump up to the normal rates that everyone else in the valley pays. The proof of this is on the yellow carbon copy that they are making you sign and in small print at the bottom.
PLEASE READ!!!! The modem that comcast gave us they are charging us $3 a month to rent it from them. You can use the old one that you were using before as long as it has a coax cable input. You just have to call comcast and have them add in that modem (through the HFC Mac ID) and then you can use it for free!!!!
Note: you have to use the new comcast modem if you have comcast phone service, but if you only want comcast internet and tv then you can use your old modem.
After three years I am finally happy. I am so happy to now be working with Comcast and getting much better service. THANK YOU, THANK YOU, THANK YOU! I would take Comcast a million times over what we had before, even if it does cost more.
I don't feel like they lied...any company runs promotions for a limited amount of time, then the price goes to a regular rate...at which point you can cancel if you'd like. On our carbon copy it says very simply when it expires and what rate it will be after that. So far we have been very pleased with Comcast's customer service as well as their products.
Dear Mixed Feelings,
Seriously you are complaining about Comcast. Were you really happy paying for what you had before? You need to get your glass half full.
Mixed Feelings,
You are probably one that complained about the services before Comcast and pushed for them and now are still complaining. Have you ever considered you might be the one with the problem?????
Comcast was straight forward with me. Hmmmm......
Comcast Tips,
What did you expect? Of course it costs money. Everyone is always after a deal/or free stuff. BLAHHHHHHHHHHHH!
wow sounds like a bunch of people who have WAY too much time on their hands . . .
Thanks for getting Comcast for the development.
I love my HD and my DVR
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